Privacy Policy
This privacy policy applies to all of our services.
What Personal Information do we collect?
For the purpose of this Privacy Policy, “Personal Information” means any information relating to an identified or identifiable individual. We obtain Personal Information relating to you from various sources described below.
Where applicable, we indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so. If you do not provide Personal Information when requested, you may not be able to benefit from some features of our Services if that information is necessary to provide you with that feature of our Services.
There are two basic categories of Personal Information we collect:
Personal Information you choose to give us
Personal Information we automatically collect when you use our Services
You can be assured that the Personal Information we may collect, including your email, IP address, username, or unique mobile ID, is never associated with any online activities you engage in while the VPN is connected. Additionally, when the VPN is connected, your IP address is stored in encrypted format for the duration of the session and is deleted after you disconnect from the VPN.
Personal Information You Choose to Give Us
When you interact with our Services, we collect the Personal Information that you choose to share with us. For example, if you purchase a subscription to VPN Unlimted’s premium plans, and/or sign up to create an account, you may provide us with an email address and payment information. Remember that creating an account is always optional – we never require you to register or otherwise provide us any account-related information to download or use our products.
Additionally, if you make a payment using a credit or debit card through the Services, your Personal Information will be collected by a third-party payment provider and not by us. If you make a payment via PayPal, or in the Apple App Store or Google Play Store, payments are processed by those third parties, and will be subject to the third party’s privacy policy, rather than this Privacy Policy.
It probably goes without saying, but we’ll say it anyway: If you contact us directly, we may receive additional Personal Information about you. For example, when you contact customer support, we receive the contents of messages or attachments that you send to us, and other information you choose to provide.
Personal Information We Collect Automatically When You Use the Services
When you download the VPN app, connect to the VPN, or visit our websites, we and our third party service providers collect information about you or your device automatically. Here’s a fuller explanation of the types of Personal Information collected when you use our Services:
When you launch the VPN app, before you connect to the VPN, we and our service providers collect device-specific information, such as the unique mobile ID, hardware model, operating system version, language, and network information. We may also use, but never log or store, your IP address to derive your approximate (city-level) location. We use this information to provide and improve the Services, troubleshoot, and perform analytics on our services. Our service providers may collect IP addresses for marketing attribution purposes.
When you connect to the VPN, we collect your IP address, immediately encrypt it and store it only for the duration of your VPN session. Your IP address is deleted after you disconnect from the VPN. We do not associate your IP address with your online activities and we do not store or log your IP address after you disconnect from the VPN.
We do not attribute any specific website visits or app usage to any specific user. We do not keep logs of your online activities and never associate any domains or applications that you use with you, your device, or email. Websites visited via our servers are aggregated and stored to: (1) Perform analytics on our services, including measuring whether our users, in aggregate, are able to successfully access certain websites or apps; (2) Troubleshoot service issues and improve service quality.
When you visit our websites
We and our third party service providers and partners (e.g., Google Analytics, Maxmind) may automatically collect information from your device, sometimes by placing cookies, beacons, and similar technologies in your browser and on emails that we send you. We may use this information, for example, to ensure that the website functions properly, to determine how many users have visited certain pages or opened messages or newsletters, or to prevent fraud. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. You may also wish to refer to www.allaboutcookies.org/manage-cookies/index.html. Keep in mind though, if you do not accept cookies, you may experience some inconvenience in your use of the website. To find out more about how to exercise choices with respect to certain third party cookies, including opting out of receiving such cookies, visit the Digital Advertising Alliance’s Self-Regulatory Program for Online Behavioral Advertising at www.aboutads.info, or the Network Advertising Initiative at www.networkadvertising.org.
Your IP address may be collected when you visit our websites, but is not stored beyond your visit to our website. We may use your IP address to derive your approximate (city-level) location. Again, we delete the IP address after you leave our website. Please see the “When you use VPN” section above to learn more about how we treat your IP address when you use our VPN products.
When you visit our websites, we may collect device-specific information, such as the unique mobile ID, hardware model, operating system version, browser type, language, internet service providers and mobile network names. We only use it to provide and improve the website, troubleshoot, and perform analytics.
Our websites also use Google Analytics and Google Tag Manager which use cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
Information collected when you visit our website is in no way associated with your online usage when you’re connected to our VPN products.
Third Party Advertising
Our paid VPN Premium version has no ads. However, for users that choose to use our products for free, we are proud to offer a free, advertising-supported version of VPN. On the free version of VPN, you may see some generic ads that our ad partners place. VPN does not share your browsing history or any other information you choose to provide, with advertisers. Furthermore, when the VPN is connected, VPN anonymizes your IP address, thus showing advertisers the IP address of VPN servers instead of your IP address. We may share your general (city level) location. Additionally, advertisers may be able to collect certain information independently from you or your device when serving ads from the VPN application, including your device’s advertising ID, IMEI, MAC address, and wireless carrier. Keep in mind that advertisers may be able to access your IP address if your device is not connected to the VPN. For more information regarding your device’s advertising ID and its options, please visit https://support.google.com/googleplay/answer/3405269 for Android devices or https://support.apple.com/en-us/HT202074 for iOS devices.
If you use VPN Premium, the premium subscription based version of our product, we will not serve any ads and thus no information will be collected by our third party ad partners on the Premium product.
How do we use your Personal Information?
In short, we use your Personal Information to provide you with amazing products and services that we are constantly working to improve. Here are some of the ways we do that:
To operate, maintain, enhance and provide features of the Services, provide services and information that you request, respond to comments and questions, and otherwise provide support to users.
Understand and analyze aggregate usage trends, improve the Services, and develop new products, services, features, and functionality.
Contact you for administrative and informational purposes. This may include providing customer service or sending communications, including changes to our terms, conditions, and policies.
For marketing purposes, such as sending marketing messages, or campaign attribution and optimization for user acquisition.
For our business purposes, such as audits, security, fraud monitoring and prevention.
To enforce our Terms of Service or other legal rights.
If you are located in the European Economic Area, we only process your Personal Information based on a valid legal ground, including:
When we need your Personal Information to provide our services, including for account registration, to respond to your inquiries, or for customer support;
We have a legal obligation to use your Personal Information (such as to enforce our terms and conditions);
When we or a third party have a legitimate interest in using your Personal Information. In particular, we have a legitimate interest in using your Personal Information to troubleshoot issues, perform product improvement, conduct business analytics, conduct and optimize user acquisition, serve non-personalized ads, and otherwise monitor and improve the safety, security, and performance of our Service. We only rely on our or a third party’s legitimate interests to process your Personal Information when these interests are not overridden by your rights and interests;
If you otherwise consent to the processing of your Personal Information.
How do we share your Personal Information?
We only share your Personal Information as described in this privacy policy in order to provide and improve the Services, facilitate a merger or sale of our business, or if required to do so by law. As stated above, we do not log your browsing data and we delete your IP address when you disconnect from the VPN. Here are some more specifics on whom we share your information with and why:
To our third party service providers who provide services such as website hosting, payment processing, data analysis, information technology and related infrastructure provision, customer service, email delivery, fraud prevention, online advertising, auditing, and other services.
When you launch the VPN app, we may also use your IP address, which we automatically delete after you disconnect from the VPN, to derive your approximate (city-level) location. When you are connected to the VPN, advertisers are prevented from seeing your IP address, however if you are using the free version of VPN we may share this approximate (city-level) location. If you are using the premium VPN Premium version this approximate city-level location will not be collected and will not be shared.
To a potential or actual acquirer, successor, or assignee as part of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in bankruptcy or similar proceedings).
Again, we do not require you to provide us with any contact information in order to download or use our VPN product, we do not log or store your IP address after you disconnect from the VPN, and we do not keep logs on your online activities. Therefore, we generally do not have Personal Information to share with law enforcement, and generally do not have the data to provide in response to law enforcement requests. You can read our Transparency Report for more information on our responses to law enforcement requests.
However, we may share what Personal Information we do have if required to do so by law or in the good faith belief that such action is appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; © to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
If you use the Premium premium version of VPN no information is shared with advertisers.
We may use and disclose aggregate information that does not identify or otherwise relate to an individual for any purpose, unless we are prohibited from doing so under applicable law.
Third Party Services
This Privacy Policy applies only to the processing of your Personal Information by MicOffice LTD. You may see third-party links or integrations on the Services. Keep in mind that this Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates.
Security
Turning the VPN on encrypts all of the traffic between your device and our servers using TLS 1.2 with perfect forward secrecy (ECDHE), 128-bit/256-bit AES data encryption, and HMAC message authentication. This means that your web traffic on unsecured networks such as public Wi-Fi at cafés, airports, etc. will be securely encrypted by VPN. This encryption also means that your Internet Service Provider (ISP) will not be able to snoop on your web traffic and create records of the websites you are visiting while the VPN is connected; all they will see is that all of your traffic is being sent to and from our servers.
We also maintain administrative, technical and physical safeguards that are intended to appropriately protect Personal Information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Information in our possession.
Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected].